Real Help From Real People In Real Time: Google Helpouts

As you know Google is synonymous with internet, whenever you heard internet instantly one thing comes to your mind that is Google. Today we are living in such a world where information more valuable than anything.  You want information regarding anything just go to Google. Simply you can’t think of your life without Google. Now a days Google is even used as a verb, people more often says I Googled this Googled that. They are the number one search engine in the world. They are growing rapidly at the mean time trying to give information in a more organized way to the global culture. Google is taking a step ahead with Helpouts as they are calming it as “real help from real people in real time”.


Google has launched Helpouts to provide paid service to people from experts over live video chat. There will be experts who will help you step by step through live video chat starting from fitness music to technology even cooking too. The length of the video and time varies according to your requirement and the amount you pay. You can now get a lot of thing from home, nothing is more exciting than being in your comfort zone and get what you want. You can find music and dance teacher to yoga/fitness instructor just in one click. Everything is on your finger tip, you just need to click. It seems Google is desperate to integrate the real world and virtual world.

It is very similar to hangouts, but instead of connecting to a friend user will be connected to a proposed expert in whatever field they need help. User has a lots of option to choose from whom to get help depending on their qualification, ratings, availability, pricing etc. Google is also providing an option to user to choose, whether to connect instantly or book an appoint in advance.

Right now there are eight categories of helpouts available which includes Education& Careers, Computers& Electronics, Art& Music, Fashion & Beauty, Fitness & Nutrition, Health, Cocking, Home& kitchen.


Experts can charge fixed price for various categories or else charge per minute/hour for each helpout. The payment is done through Google Wallet. There also an option for free advice. That’s great for people want free information. Google gets 20% of the fee that the experts get from the video chat. According to sources Google is not charging the transaction fee for providers in “Health” category. Google will reportedly conduct a background check for providers of medical consultation to make sure they has valid bona fides.

Google is providing the facility to record the video of helpouts or collaboratively edit that. It is even interesting that Google offers the users full money back guarantee if that doesn’t meet the user’s expectation.

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“Help might be a quick answer to a problem you’re having right now, like how to fix your garage door, or how to remove a computer virus; or it might be guidance completing a project, like building a deck,” said Udi Manber, VP Engineering at Google in a blog post. He also added “ it might be learning a new skill, like how to speak conventional French or how to draw a cartoons, or might be general advice on how to improve your fitness or writing.

Reportedly over 1000 brands have already signed up to the services that includes Sephora, One Medical, Weight Watchers, Redbeacon and Rosetta stone. Google is expecting some more in future.



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